Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at heraudistyle@gmail.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at heraudistyle@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dorota.staszko@gmail.com.
Returns & Refund Policy
Last updated: July 2026
At Her Audio Style, we want you to love your purchase. If for any reason you're not completely satisfied, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must be:
- Unused and in its original condition
- Returned in its original packaging
- Accompanied by proof of purchase
To start a return, please contact us at:
Please include your order number and the reason for your return. We'll provide you with the next steps.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be processed to your original payment method. Depending on your payment provider, refunds may take several business days to appear in your account.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Email us at hello@heraudiostyle.com with:
- Your order number
- A brief description of the issue
- Photos of the item and packaging (if applicable)
We'll work with our fulfilment partner to resolve the issue as quickly as possible.
Return Shipping
If your return is due to a faulty, damaged or incorrect item, we'll cover the return shipping costs.
For change-of-mind returns, customers are responsible for return shipping unless otherwise required by Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Questions?
If you have any questions, we'd love to help.
Battery & Electronics
For hygiene and safety reasons, products that show signs of misuse, accidental damage, water damage or unauthorised modification may not be eligible for a refund unless required under Australian Consumer Law.